You could always pop down to the Facts International office in Ashford to meet the team, but we thought we'd save you a journey.

Just let your mouse hover over any of the pictures on the left hand side to learn a bit about our team.

Anna has a passion for planning, organising, checking and analysing data to provide actionable results that drive business improvements.

For the past 8 years she has worked agency side and has broad experience across all aspects of research, specialising particularly in consumer research for the financial, retail and communication industries.

When not organising her client projects, Anna enjoys organising aspects of her personal life by entertaining friends, gardening and travelling to exotic locations.

Anna is a PRINCE2 Practitioner and an Associate Member of the MRS.

Annika enjoys her client-facing role and is passionate about conducting research across different cultures and languages, bringing with her the experience of working as a translator and English teacher for a charity in Mexico.

After graduating from Durham University in 2009, Annika joined Facts International as a project manager, and has since been involved in a range of large-scale CATI and face-to-face projects.

Annika is a keen runner and cyclist, which is a good thing because she is a self-confessed chocoholic!

Beth joined Facts in 1999 and, having worked her way up the ranks of the project management team, has gained a thorough knowledge and understanding of our company and our clients.

She has now taken on the role of Internal Operations Manager, tasked with maintaining and improving operational performance across the business. A stickler for attention to detail and committed to high quality delivery, Beth is perfectly suited to this role.

When not at Facts, Beth enjoys spending happy time with friends and family - often snowboarding or camping, depending on the time of year.

Cara joined the Research and Analysis team at Facts International in 2003, following 3 years working in the Public Affairs Department of a professional body for managers where she specialised in quantitative research.

At Facts International, Cara regularly works on stakeholder studies. Cara also manages business-to-business research projects in the financial services and telecommunications sectors, and has managed several studies for clients in the healthcare sector.

When not at Facts, Cara loves finding a good bargain and is a bit of a shopaholic. She also enjoys country walks and eating out.

Caroline is a self-confessed insight fanatic and loves to turn data into actionable findings that can then be directly applied to a client's business.

She has lots of experience working both client and agency side, and specialises particularly in telecomms and the financial sector.

Caroline is the woman you need on board should your light aircraft need to make an emergency landing - she is safety pilot trained.

Claire is a core part of the team at Facts International and, as the woman with her finger on the financial pulse of the business, is always in demand.

She has worked as an accountant for over 12 years and has had experience in both practice and industry.

Claire enjoys spending her free time with family and friends, and her interests include travelling, snowboarding and running.

Crispin believes research should work as hard as possible by delivering actionable findings, a clear ROI, and by demonstrating value for money.

Prior to his career in research, Crispin worked as an accountant, a background that established the foundations of his considerable commercial understanding and eye for detail. He has over 15 years client experience and has been Chief Executive of Facts since 2008.

When he is not running Facts, Crispin spends time on his farm in the Kent countryside.

Dan Blackman has joined Facts International as a research executive, working as part of the client services team.

He has already gained considerable experience in telephone research and will be working across two major accounts that operate out of Facts International’s Kent-based communications centre.

In his spare time, Dan enjoys sport of all kind, as well as going to the cinema, but what really floats his boat is something far more studious ... the study of economics.

The integrity of the data is paramount in Edward’s approach to DP; he believes that it must aid quality insight through intelligent program design.

Edward has an excellent inside knowledge of the research business having worked at the coalface of research as an interviewer for a number of years. Over the last decade, he has specialised in data processing and now runs the team in the position of Head of Data Processing.

Edward spends his summers with a cricket bat in his hand – and spends the winter dreaming of summer.

Emma is an Insight Executive in the Client Services Team and enjoys all elements of her role. If she had to pick one area, however, it would be the analysis and delivery of survey findings.

Emma started her career as a telephone interviewer before joining the team two years ago. Her experience of interviewing enables her to design well structured surveys, understanding how to get the best quality data from the respondent.

Outside of work, Emma conducts her own personal research into the playability of modern computer games.

Emily is passionate about engaging with clients to communicate results effectively to help drive business change.

With over a decade of research experience, Emily enjoys getting to the bottom of complex consumer and business issues.

In her spare time, Emily continually strives to improve her business knowledge by studying for professional qualifications, and relaxes with her love of dance.

Jo has a great eye for detail and brings a unique creative flair to every task. She is a very positive and upbeat individual, and her sociable personality helps her develop strong bonds with her clients.

Having started out as a telephone operative, Jo has over 5 years experience in market research. She has worked in a number of roles across the industry and is now a core member of the Client Services Team.

She is an adrenaline junkie and regularly undertakes charity events from bungee jumping to bike rides. On a calmer weekend, you’ll find Jo on a lake practising her wakeboarding jumps and tricks.

Kate Meyers joined Facts International as Head of HR in 2009. She now has responsibility for HR in CIE.

Kate previously worked as HR Manager for touchlocal.com, an online business directory. In this capacity Kate guided the company through a large-scale cultural change, recruiting over 100 people, and initiated and developed the HR department. Prior to this, Kate worked in the media industry undertaking various roles including sales, marketing and recruitment.

In addition to managing the HR function at Facts International, Kate is also responsible for overseeing the smooth running of the office, internal communications and health and safety for the business.

For over 20 years' Kerry has worked in logistics so organisation, productivity and efficiency are second nature. Kerry believes that quality is key and strives to maintain Facts International’s excellent reputation for quality research within the industry.

Kerry has more than 10 years experience in research, dealing with all methodologies and specialising particularly in CATI.

When she’s not keeping the telephone centre running at optimal performance, Kerry enjoys walking, gardening, socialising with friends and family… and a good party!

Laura spent the first eight years of her career as a Forensic Investigator with Kent Police. Two years ago she joined Facts International and now ably applies her investigative skills to market research.

With a keen eye for detail and lots of enthusiasm, Laura works predominantly on tracking and ad hoc research projects. She has acquired skills in telephone, face-to-face, online and mystery shopping research techniques.

Laura is a qualified florist and in her spare time enjoys helping her friends, family and colleagues with all their floral needs.

Mark’s experience covers most research methodologies and he believes that instant turnaround of data is becoming an increasingly important element of any research project.

He has been at Facts International since 2003 and in his role as project manager has responsibility for large-scale CATI and F2F customer satisfaction tracking studies, as well as a number of ad hoc consumer and B2B projects across a range of methodologies.

When not at Facts International, Mark can often be found feeding his passion for cinema at the country’s top film festivals.

Mark thinks that good research enables clients to re-focus on their customers to give them a competitive edge and strives to give them this insight via his research findings.

He has 20 years experience using various technologies and is currently Head of Scripting at Facts International undertaking and overseeing projects using a range of methodologies: CATI, WEB & MCAPI.

Away from work, Mark enjoys spending his spare time seeking out the many culinary delights that East Kent has to offer.

Mark’s specialism is engagement and his favourite quotation comes from Benjamin Franklin who said, "Tell me and I'll forget, show me and I might remember, involve me and I'll understand“.

Mark has over 20 years' experience of working in customer insight and marketing environments. He specialises in helping businesses to put customer insight at the centre of business decisions and activity.

Apart from being an enthusiastic cricketer, Mark is an active Football Association referee… and is always happy to show people his red card!

Mark has an unhealthy interest in data mining: an Excel guru, he loves nothing better than to delve deep into the facts to find the one insight that can change a client's business strategy.

He has been an Analyst for 15 years, 7 of which have been spent in market research, the last three of which have been at Facts International. Mark’s role focuses on reporting including developing web based reportals.

When not working Mark enjoys gardening, DIY, country walks and power kiting.

Mark – better known to colleagues, clients and friends as Squires - joined as Group Operations Director in 2010 to oversee the development of all field offerings across the business. A hands-on operator, Squires is not afraid to roll his sleeves up and get stuck in to ensure that Facts International delivers excellence to its clients.

Squires previously worked at Toluna as European Client Services Director where he was responsible for project delivery across Europe. Prior to Toluna, Squires spent 8 years at Nunwood as Telephone Operations Divisional Director overseeing the CATI, DP and Coding teams.

He is a keen sportsman, enjoying football and going to the gym and, when in the mood for danger, adding to his collection of scars via skiing and mountain biking.

Michelle is passionate about getting stuck into large-scale face-to-face projects and as a consequence is Facts International’s specialist researcher in this area.

She has over 12 years' agency side experience, starting as an interviewer in the call centre in 1998 and leading to her current position as Project Manager in the Client Services Team.

The hectic environment at Facts International proved to be the best training for her newest interest out of work… her one-year-old daughter, Kiera.

Nathan is a keen critical thinker who considers it of paramount importance to understand exactly what clients want in order to provide quality and precision.

Since joining Facts International as a CATI interviewer in 2007, he has graduated from the University of Essex before going on to join Client Services as a Research Executive.

Nathan has a daily ritual of making sure he is up-to-date with everything and anything related to football. Socialising with friends and enjoying comedy are other fixtures of his free time.

Nick has over 30 years' experience in the communications business.

He joined Saatchi and Saatchi as a trainee in 1979, and moved through various roles and businesses before joining Crown Business Communications as Managing Director in 1992. He oversaw a rapid expansion of the business and its subsequent sale to Ferrovial, at which point he was appointed Chairman. Nick joined Facts in 2007 when he acquired the business as a minority shareholder in partnership with Chime plc.

Nick is a keen aviator and interested in all things flying-related - whether this involves taking to the skies in a helicopter, or indulging in his other passion of falconry.

Paul is passionate about researching customer satisfaction and loyalty, so much so that he’s written the book and bought the T-shirt. Paul fully immerses himself in his client’s business: mystery shopping, monitoring of industry developments in the media, and ensuring they receive personal attention at all times.

Aside from his book, Paul lectures MBA students about market research and is actively involved in the MRS professional development programme.

When not in the office, you’ll probably find Paul at a live music gig, particularly if it involves 1960s bands - he and his wife attend about 40 such events each year.

Rebecca is passionate about project management - ensuring that projects run smoothly, are delivered on time and within budget to clients.

Rebecca has over 8 years' agency side experience and has expertise in managing large-scale, multi-country, face-to-face studies for large financial institutions. Her background is predominantly financial services, but has been complemented with many successful product-testing studies.

She is PRINCE2 project management trained and is an Associate member of the Market Research Society.

Rebecca is a keen musician and, outside of work, enjoys playing clarinet and tenor saxophone for the Canterbury Concert Orchestra and Canterbury Big Band.

Rowena is passionate about rolling up her sleeves and thoroughly interrogating research data. She finds that nothing quite beats that “aha” moment when you find an insight nugget that will really make the difference to a client’s business strategy.

Rowena has over 4 years' experience working on both ad hoc projects and large-scale international trackers (including one covering 78 countries), with a core specialism in the telecommunications sector.

Rowena has a passion for music, the highlight of which was playing at the Notting Hill Carnival with her Calypso steel band.

Sarah is a research all-rounder, having worked across most methodologies and numerous subjects during her time at Facts International. However, her main focus is on consumer research, specifically CATI trackers and large-scale face-to-face exit surveys.

In her spare time Sarah enjoys spending time playing netball or visiting the gym. Her newest craze is ‘body combat’, an exercise class based on boxing and karate.

When asked to describe herself, Shirley said she was a “Sudoku freak, book club organiser and non-stop talker” and she transfers those logical, organisational and communication skills to her role at Facts International.

With 25 years experience, Shirley is responsible for Facts International’s field force, keeping the team up to full strength and at the forefront of using new technologies.

As a former member of the IQCS Council of Management, she believes that only good quality fieldwork will result in good quality, actionable results.

Shirley is also a member of the Market Research Society.

Spencer has worked in the IT industry for 16 years and previously worked for CompuServe, Microsoft, and SAGA, and ran his own IT support company for 7 years before joining Facts in 2008.

He leads the IT department, which is responsible for the complete IT infrastructure at Facts, and ensures the smooth running and high availability of systems.

In his spare time Spencer works as a part-time fire fighter for the local fire service, and also enjoys motor and water sports.