South East Business Magazine talks 21st century telephone interviewing with Facts International’s Emily Kettle.

As the cover story for the February/March edition of Business South East Magazine, Facts International’s Managing Director Emily Kettle discusses home-grown talent, technological developments and the future of market research. Since starting her career as a telephone interviewer whilst studying French and economics at university, Emily has championed market research as a career accessible to all. Stating “I just love the variety of research – it’s great to work with so many different clients, from […]


Facts International opens its doors to the future talent of Kent

For the first time in its 30 year history, Facts International will open its doors to the next generation of business men and women, when it hosts an Apprentice Open Day. On Saturday 19th March 2016 at 10am, the team from Facts International will be ready to welcome bright, talented and enthusiastic young people from across Kent, who are looking to kick-start their careers with an apprenticeship. Market research is one of the most dynamic […]


Chime Insight & Engagement Group secures customer experience measurement contract with UK energy giant RWE npower

In a move designed to prioritise customer satisfaction, prominent UK energy supplier RWE npower has appointed Chime Insight & Engagement Group (CIE Group) to operate its online and telephone customer experience measurement programme. RWE Group owned npower, announced new customer service improvement targets in December 2015. Key amongst the targets, is the reduction of late billing and customer complaints, so CIE Group, with its 30 year customer experience heritage, proved the perfect partner. CIE Group […]


PowerProbe™ premieres at CCA Global Convention 2015

In a programme filmed by ITN Productions and produced in partnership with CCA Global, Facts International’s multi-award winning insight generation tool PowerProbe™ premiered as part of an in-depth online programme called “Raising the Bar”. Introduced by national newsreader Natasha Kaplinsky, “Raising the Bar” features key industry interviews and news-style reports along with sponsored editorial profiles.   Filmed on location at Facts International’s offices in Ashford, Kent, “Raising the Bar investigates organisations which, in an increasingly […]


Facts International’s commitment to quality recognised with two wins at the first ever IQCS awards

Held in London on Tuesday 12th November 2015, the inaugural IQCS awards highlighted the hard work and dedication of market research agencies which place interviewer quality at the forefront of operations. Five awards were presented during the awards ceremony including Best Quality Telephone, Best Quality Field, Best Qualitative Project, Best Training and Development and Best Quality Ambassador. On the night Penny Steele, Chairman of the IQCS, announced Facts International as winners of IQCS Best Quality […]


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