Committed to celebrating the ‘Unsung Heroes of Quality’ in research operations, the annual IQCS Quality Awards took place in London on Thursday 16th November 2017, highlighting those individuals and companies who go the extra mile to make quality a fundamental part of the data collection process. At the event four awards were presented: Interviewer Excellence – CATI; Interviewer Excellence – Face-to-Face; Fieldwork Excellence; and ICQS Quality Ambassador. All awards were judged by current IQCS Chair, […]
Steaming ahead of the competition at the 4th Annual MRS Operations Awards, Facts International scooped a third Best Data Collection Award for their transformative approach to the highly influential National Rail Passenger Survey. Known across the industry as the #Oppies, these awards shine a light on best data collection practices within the market research industry and highlight the hard work and dedication of those on the research frontline. CEO of the MRS, Jane Frost announced […]
Facts International Research Director chairs vulnerable customer panel at landmark Utilities Conference
The UK’s water and energy industry is becoming increasingly competitive with utility suppliers continuously trying to identify what is important to their customers, while at the same time striving to deliver what is important: customer satisfaction. The MRS Utilities Research Conference, being held for the very first time in London, will see how utility suppliers are approaching regulators’ recommendations in the current market and how they are driving innovation to better understand their customer base. […]
Leading market research agency, Chime Insight & Engagement (CIE) today announced it has been selected to manage the official National Rail Passenger Survey (NRPS), a critical tool in helping to understand the experiences of rail passengers across Great Britain. First launched in 1999, the NRPS is used by both the government and the independent transport user watchdog, Transport Focus, as well as rail operators, to understand whether Britain’s rail passengers receive the experience they expect […]
Facts International undertakes pro bono research for NSPCC on behalf of HRH Countess of Wessex to mark Facts International’s 30th anniversary.
The project involved online research with 1,000 parents of children aged between 11-18 years. Facts International interviewed a nationally representative spread of parents and carers to establish a robust picture of awareness around the issues of sexting and its consequences. To really understand parents’ comprehension of sexting, Facts International carried out a number of in-depth discussions with parents to find out their views and what they would want if their child was involved in sexting. […]