Telephone interviewing

Based in Kent, our telephone communications centre is one of the largest, most dynamic centres in the UK. It is where our highly trained research team conduct surveys across the UK and internationally from state-of-the-art workstations using the multi-mode Confirmit Horizons software.

Our telephone research facility offers:

  • 200 seat, in-house telephone communications centre
  • 24/7 capability
  • Multi-mode Confirmit Horizons software
  • Reliable and consistent interviewers
  • Interviewer Quality Control Scheme (IQCS)
  • ISO 27001:2013, ISO 9001:2008 & ISO 20252:2012
  • Market Research Society company partner
  • B2B and B2C capabilities
  • Hard to reach audience capabilities

We’ve provided telephone interviewing services since 1985. Our extensive experience spans a range of sectors including financial, government, retail, health and education to name but a few and we’ve delivered a multitude of projects ranging from short customer satisfaction surveys to in-depth research interviews.

Typical types of project delivered from our communications centre include:

  • Brand tracking studies
  • Customer satisfaction studies
  • Customer and prospect experience studies
  • Brand and reputation audits
  • Proposition and message testing

We are accredited to ISO 27001:2013, ISO 9001:2008, ISO 20252:2012 and the Interviewer Quality Control Scheme (IQCS)

  +44 (0) 1233 648 530 Get in touch