Mystery shopping

Our team of experienced mystery shoppers are trained to deliver genuine experience based insight to drive improved communications and sales strategies across all points of contact.

Our mystery shopping capability includes:

  • 1,000+ certified mystery shoppers who take on the role of a buyer or enquirer
  • Experts in documenting the experience objectively
  • Our shoppers are equipped with the information needed to be viewed as genuine buyers
  • Ability to establish whether or not customer interactions are reflective of company standards and values
  • Actionable insights
  • Positive impact upon a range of indicators including customer satisfaction, loyalty and profitability
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