Business Banking Insights SME experience tracking programme

Commissioned by the British Chambers of Commerce and the Federation of Small Businesses, the Business Banking Insight programme is an independent study of small and medium size enterprises’ experience of business banking service providers. Launched in 2013, the survey examines a wide range of services offered by different business banking providers. Some of the key services examined include business bank accounts, credit cards, loans, foreign currency and overdrafts. In 2016, CIE Group transitioned the 2016/2017 […]


Brakes Net Promoter Score (NPS) Tracker Study

Brakes commissioned Facts International to conduct a tracker survey with the aim of measuring customer satisfaction across key aspects of the Brakes service such as delivery of products, the telesales team and the overall impression of Brakes as their supplier. Facts International designed the questionnaire for the tracker and conducts a total of 700 CATI (Computer Assisted Telephone Interviewing) per month on behalf of Brakes. In conjunction with conducting all the fieldwork and data processing, […]


Healthy Ageing in Scotland (HAGIS) Longitudinal Pilot Study

Healthy Ageing In Scotland (HAGIS) is a study of people aged 50+ in Scotland, commissioned by the University of Stirling. It collects data on their economic and social circumstances and on their health. Its goal is to help improve the lives of older Scots by increasing understanding the stresses, strains and successes of their lives, and so ensure that policy meets their needs.  HAGIS is the first Scottish study to follow older people over time […]


British Summer Time Festival Hyde Park

Facts International was commissioned by Repucom (now Nielsen Holdings plc), to assess the promotional awareness at the British Summertime Festival at Hyde Park London. There were several questions around the awareness of major brands such as Diet Coke and their general perception of the promotional display. The research audience comprised of participants who had spent at least an hour at the event prior to interviewing. Ten face-to-face interviewers were positioned around the entrances, exits and […]


Depth Interviews With Premium Car Dealership Retailers

Facts International was commissioned by MM-Eye to carry out research on behalf of a leading premium car manufacturer. The research aimed to gather opinions from retailers in car dealerships about cars. Facts International conducted depth interviews with heads of dealerships, directors of dealer franchise groups, and owners of independent dealerships on behalf of the MM-Eye group in the UK. In total, 140 x 30-minute interviews were successfully completed. Facts International was responsible for delivering raw […]


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