Customer satisfaction telephone research

Customer satisfaction insight partner of choice for many of the UK’s leading brands and agencies, Facts International regularly conduct large-scale customer satisfaction telephone research with B2C audiences worldwide.


Established since 1985 – Facts International is an award-winning MRS company partner, accredited with ISO 9001, 20252 and 27001. All Facts International customer satisfaction telephone research is conducted in-line with the MRS code of conduct, by our award-winning team of highly skilled and experienced interviewers, is available 24/7 and underpinned by market-leading quality controls.

Our telephone research facility is based at our offices in Kent and offers:

  • 200 seat interviewing capacity
  • 24/7 interviewing
  • A multi-mode Confirmit Horizons interviewing platform
  • A reliable and consistent team of experienced interviewers
  • Interviewer Quality Control Scheme (IQCS) accreditation
  • ISO 27001:2013, ISO 9001:2008 & ISO 20252:2006 accreditations
  • Consumer and business interviewing capabilities
  • Extensive experience in hard-to-reach audience interviewing
  • Experience interviewing customers across a variety of sectors including retail, not for profit and financial services
  • Extensive polling expertise
  • Multi-lingual interviewing to 45 markets worldwide

Typical types of project delivered from our communications centre include:

  • Brand tracking studies
  • Customer satisfaction studies
  • Customer and prospect experience studies
  • Brand and reputation audits
  • Proposition and message testing

  +44 (0) 1233 648 530 Get in touch